The Chez Panisse Foundation office will be closed from Monday, December 21st through Friday, January 1st. We appreciate your interest in our publications, and will process all orders as soon as possible when our office reopens on January 4th. You can proceed with your order now, or contact us again in the New Year.

• Shipping & Delivery
• Privacy
• Returns
• Ordering
• Payment & Discounts
• Account Information and Mailing List
• Other

Shipping & Delivery

How long do deliveries take?
For all in-stock items, delivery should take 7-10 business days (business days exclude weekends and holidays). We are not able to send products using Priority or Express services.

Can I ship my order to a Post Office Box?
Yes.

Will I receive a confirmation of my order?
We will send you an email after your order has shipped. If you don't receive a confirmation email within 24 hours, send us an email and we will check our system for your order. Please provide us with your last name, your billing zip code, and the date the order was placed.

Can I ship items to multiple addresses?
Yes. Any time you have more than one item in your cart, you will have the ability to ship the items to multiple addresses during checkout.

Can I place an order to be shipped outside the Continental U.S.?
We currently cannot calculate shipping or billing charges for any online orders being shipped outside of the Continental U.S. Please email or call us at 510-843-3811 between 9:00am and 5:00pm PST, Monday through Friday. Tell us your address and the items you would like to order and we will give you a quote.

Privacy

Please see our Privacy Policy.

Returns

What is your return policy?
If any products you have purchased are damaged or part of an incorrect shipment, we will gladly replace them.

Ordering

How do I order?
Place your order through our online store.

What if I'm having trouble ordering from your site?
You might experience problems related to the security settings on your browser. You can place your order by calling us at 510-843-3811 between 9:00am and 5:00pm PST, Monday through Friday.

Do you accept purchase orders?
Yes. If you need to place an order using a purchase order, please call us at 510-843-3811 between 9:00am and 5:00pm PST, Monday through Friday.

Payment & Discounts

What method of payment do you accept?
Visa™, Master Card™, American Express™ and Discover™ credit cards, as well as money orders and checks in U.S. funds.

Is it safe to use my credit card?
Yes, we encrypt all information sent via the Internet.

My billing address is not in the United States. How do I place an order?
We can only accept credit cards with a US billing address. Alternately, you can place an order using a money order in US funds. To place an order to ship outside of the US, please call us at 510-843-3811 between 9:00am and 5:00pm PST, Monday through Friday.

Do you offer discounts?
We offer $10 off when you purchase a full set of publications, and a 5% discount on orders of 100 or more.

Account Information and Mailing List

How do I manage My Account?
To manage your account at the Chez Panisse Foundation Store, you must be registered. To sign in or register, click on Store. You will be asked to sign on if you haven't already, or to create a new account. If you are experiencing difficulty please Click on “Mailing List” on the Chez Panisse Foundation homepage. There are also "click box" selectors on our Store registration and checkout pages. To remove yourself from our Mailing List, click the “unsubscribe” link at the bottom of one of our emails.

How do I change "my information"?
In order to revise your billing and shipping information, you will need to have previously registered on the Chez Panisse Foundation Store site. Once you have signed in, you will have the ability to change this information during the checkout process.

Do you share my information with other businesses?
Review our Privacy Policy for more information.

Other

Are Chez Panisse Foundation products sold in bookstores or through other online vendors?
Currently, our products are only available for purchase online through the Chez Panisse Foundation Store.